There were a pair of benches at the far end of the stop - not sure if they moved them as their placement would have put them in the "walkway".
From the CBS article:
Cooper thinks Jackson may not have known he wasn’t following the rules set up to bring order at that corner.
Not that a neon green dotted line is not an obvious means of delineation, but I believe that some people aren't getting it. I would say that having the waiting traffic next to the traffic lane - while understandable in terms of accessing the transit vehicles - is a violation of the typical arrangement whereby the slowest-moving traffic is usually furthest from the center. In addition, the paving surface is the same for both "streams". So I don't think the setup is all that intuitive, although probably the best that can be done without spending money on infrastructure.
Some kind of waiting structure placed in the waiting area (very few people wait for the bus standing upright - most lean on something at least) would help, although it would also constrain an already-congested area.
If we care to think about the future and spend money on accommodating transit riders instead of just on channelizing and tasing them, consider the current arrangement of the street is this (south to north):
15' - pedestrian space
17' - curb use and through lane
11' - through lane
11' - through lane
11' - curb use
15' - pedestrian space
If they wanted to encourage transit use here, it could be:
13' - pedestrian space
10' - through lane
10' - through lane
12' - curb use (bus stop) and through lane
8' - platform
12' - curb use (route 5 bus stop)
15' - pedestrian space
That could probably be tweaked so the south sidewalk wouldn't need to be narrowed, or to give the poor car drivers a bit more space. But the structure of our downtown demands that there be a busy bus stop here - you can make transit less convenient but splitting the routes off to other streets or by making the stop an uncomfortable, occasionally oppressive place to wait, or you could actually try to make it work.